Three checks

Lucky7even Casino KYC verification essentials

Licensed casinos must confirm who you are and that your money is yours, and Lucky7even Casino usually completes the review within 54 hours.

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Licensed & AuditedOperating under license OGL/2005/5994/630, issued by the Gaming Control Board Curaçao, with third-party audits by SIQ and eCOGRA

Six key facts

What does verification actually cover?

Here is who checks you, how long it takes and why a source of funds question is routine.

Checking company

Lucky7even Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2005/5994/630

Review time

54 hours

Required from

Before the first withdrawal

Questions email

[email protected]

Minimum age

18+

Pass first time

Four moves through the document check

Use this walkthrough the moment the documents screen appears in your account.

Ask early, not at payout

Open your profile menu and find the verification area, which lists the accepted documents. The casino may ask at registration or at your first deposit, so look early.

Shoot it flat

Photograph your passport or ID card in flat daylight, with all four corners inside the frame. Glare and cropped edges are the usual reason a copy comes back.

An address that matches

Add a bank statement or utility bill in your own name, with your full address clearly visible. Anything in someone else's name will not pass.

Inbox or live chat

Leave the files with the review team and watch for a message in your inbox or live chat. Write to the verification email if a request looks wrong.

Filling the upload slots

Which document proves what?

Keep this table beside you while you choose which file goes into each upload slot.

Proof of identity

ConfirmsYour name and date of birth

Copy must showPhoto page, four corners, no edits

Proof of address

ConfirmsWhere you live now

Copy must showFull name, full address, dated page

Payment method confirmation

ConfirmsThe account or card is yours

Copy must showYour name, last four digits, logo

Faster payouts ahead

Moments that open the identity check

Read this when a request for papers appears and you want to know what set it off.

Before the card is cleared

Papers for a card or e-wallet you have not used here yet arrive with the first payment routed through it, so the casino can match the method to your name.

Unusual sums under review

Sums far above your usual pattern flag a review under the licence rules, and statements showing where the money came from are requested before the payment completes.

Check the date on it

New Zealand law admits players from 18, so a date of birth on your ID is compared with the one registered before the account is cleared for play.

Waiting turns into paid

A pending payout is the classic trigger: the requested sum waits until identity, address and payment method are confirmed, which the licence requires at the latest at this point.

Source of funds: a licensing duty

Because Lucky7even Casino N.V. operates under a licence from the Gaming Control Board Curaçao, number OGL/2005/5994/630, the casino must establish where deposited money comes from. This is routine AML work that every licensed operator carries out, and it says nothing about you as a person.

Depending on your situation, the review team may ask for any of the following.

Recent bank account statements
Payslips from your employer
Tax or income records
Sale contract for an asset
Proof of a savings balance

Your document was returned: what now

Fit the whole page in. A corner folded out of frame or a glare across the print hides the details a reviewer must read. Lay the document flat on a dark surface Fill the frame with all four corners

Expired then renewed. An identity paper whose expiry date has already passed no longer confirms who you are today. Use a current passport or licence Upload the newer document in full

Edited once, sent again. Any cropping or retouching, however small, removes the file's evidential value for the reviewer. Send the untouched original file Re-shoot rather than crop the image

At the withdrawal desk

What delays a first withdrawal?

Plain replies to the five things players ask once the check lands in their inbox.

Can I send my passport photo from my phone?+

Yes. A sharp phone snapshot of the passport photo page clears the identity part, provided all four corners and the machine-readable strip stay visible. Daylight beats flash, and the file must arrive in the format the upload field lists.

Will the same papers be requested twice during a long membership?+

No, in normal circumstances. Once Lucky7even Casino approves an identity file, that approval stays on the account. A fresh copy is only requested when a listed document has expired, such as an old passport or a licence past its renewal date.

When exactly does the identity check become compulsory?+

At the latest before the first withdrawal leaves the account. The licence also lets the casino request papers sooner, at registration or straight after an initial deposit of NZ$16, so a file sent early removes any wait later.

How long does the identity check take at Lucky7even Casino?+

Around 54 hours is the working window from complete file to decision. Clear photos of the correct pages usually land well inside that. Anything blurred, cropped or out of date restarts the clock, so check sharpness before sending.

Is my passport scan safe once I upload it?+

Yes. Files travel over 128-bit SSL encryption and reach the verification team only, at [email protected]. Access sits with staff who handle the review, and the casino keeps the record solely to satisfy its Gaming Control Board Curaçao obligations.